Shipping policy

Last updated: June 1, 2025

Thank you for shopping with Smiley Waggings. We strive to ensure your order reaches you safely and as quickly as possible. Please read our shipping policy carefully before making a purchase.

1. Order Processing Time

• All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a shipping notification with tracking information once your order has been dispatched.

2. Shipping Method and Delivery Time

We offer Standard Shipping only.

Please note: Delivery times are estimates and may vary due to external factors such as customs delays, holidays, or high shipping volumes.

3. Shipping Availability

We currently ship to most regions worldwide. If your country or region is not supported at checkout, please contact us to confirm availability.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

5. Delays and Shipping Issues

While we work hard to ensure timely delivery, occasional delays may occur due to factors beyond our control. If your order has not arrived within the estimated delivery window, please contact us at [your support email] so we can assist you.

6. Lost or Damaged Packages

• If your package arrives damaged, please email us within 48 hours of delivery with photos of the product and packaging.
• For lost packages, we will open an investigation with the carrier. Once confirmed, we will offer a replacement or refund based on the outcome.

7. Local Delivery & In-Store Pickup

We do not offer local delivery or in-store pickup at this time.

Questions?
If you have any questions about your order or shipping details, feel free to contact us at info@smileywaggings.com. We're here to help!