Return Policy

We want you and your pup to be completely happy with your purchase. If you’re not satisfied with your order, please contact our support team within 30 days of delivery at info@smileywaggings.com.

When contacting us, please include your order details and a brief explanation of the reason for your return, refund or exchange request. This allows our team to review your situation and determine the best resolution.

Refunds

If you’re requesting a refund, our support team will review your request and the circumstances surrounding your order. Once your request has been approved, we’ll process your refund to the original payment method.

Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We offer exchanges within 30 days of delivery. Each exchange request is reviewed individually to determine the appropriate resolution.

When an exchange is required due to an issue on our end, we’ll be happy to provide the exchange at no additional cost to you.

For exchanges resulting from other circumstances, an exchange fee may apply. If a fee is applicable, our support team will let you know before proceeding with the exchange.

To request an exchange, simply contact us at info@smileywaggings.com, provide your order details, and let us know why you’d like to make an exchange. Our team will review your request and guide you through the next steps.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered. Send us your order details along with a description of the issue, and our support team will review the situation and work with you toward an appropriate resolution.

Questions

If you have any questions about our return, refund, or exchange policy, please reach out to us at info@smileywaggings.com. Our support team will be happy to assist you.